1. Home
  2. FAQ
Help Center

Shivaji FAQ – All Your Questions Answered

From registration to payments, bonuses, and betting rules — everything you need to know about Shivaji is right here. Even if you have no questions, it's worth a look.

Full Answers in Bengali
24/7 Updates
Trusted Information

Search Questions

50+ questions and answers available here.

50+
FAQ Q&A
8
Browse by Category
24/7
Live Support
Bengali
Full language support

What would you like to know?

Click on the categories below to jump straight to the information you need.

Account & Registration

Find answers to all your questions about registration, login issues, password resets, and account verification — all in one place.
Deposits & Withdrawals

Learn all about bKash, Nagad, Rocket, and other payment methods — including deposit limits, withdrawal times, and fees.
Bonuses & Promotions

Learn about welcome bonuses, free bets, cashback, and reload offers — including terms and how to claim them.
Betting Rules

Find answers to everything about Sports Betting, live bets, understanding odds, bet cancellations, and parlay bets.
Security & Privacy

Learn about account security, data privacy, KYC verification, and two-factor authentication.
App & Platform

Find answers to questions about the mobile app download, browser compatibility, Live Casino, and games.
All Questions Account Payments Bonus Betting Security Platform
Account & Registration

Signing up on Shivaji is quick and straightforward — the whole process takes just 2–3 minutes. Simply provide your mobile number or email, choose a password, and fill in a few basic details and your account is ready. You can log in and start using the platform right away.

No, Shivaji's policy allows only one account per person. Attempting to open multiple accounts may result in all accounts being suspended and any balance being forfeited. This rule is strictly enforced to ensure fair play.

Yes, KYC verification is required to make withdrawals. You'll need to submit a scanned copy of your National ID or passport along with a selfie. Verification is usually completed within 24–48 hours. You can still make deposits and play games without completing verification.

Click the "Forgot Password?" link on the login page. An OTP or reset link will be sent to your registered mobile number or email. Use it to set a new password. If you run into any issues, support@shivaji.wsto get in touch.

Yes, you can request to close your account at any time. Self-exclusion can be activated from the Responsible Gaming section, or support@shivaji.wsYou can permanently close your account by emailing us at the address below. Make sure to withdraw any remaining balance before submitting your request.
Deposits & Withdrawals

Shivaji supports all major payment methods in Bangladesh. You can deposit and withdraw via bKash, Nagad, Rocket, Upay, bank transfer, and cryptocurrency. Minimum deposit amounts may vary by payment method.

The minimum deposit on Shivaji is just ৳200. Even with this small amount, you can access all games and betting features. Deposits via bKash and Nagad are the fastest — your balance is typically credited within seconds.

Withdrawals via mobile banking (bKash, Nagad) are typically processed within 1–6 hours. Bank transfers may take 1–3 business days. First-time withdrawals require KYC verification, which may take a little longer.

Shivaji does not charge any deposit fees. However, your payment gateway or mobile banking provider may apply their own service charges. A minimal processing fee may apply on certain withdrawals — see the payments page for details.

Wait 30 minutes first. If it still hasn't arrived, take a screenshot of the transaction along with the transaction ID and support@shivaji.ws. Our team will resolve your issue promptly.
Bonuses & Promotions

As a new member Registration and make your first deposit. Your welcome bonus will be credited to your account automatically. The bonus amount and terms depend on the current promotion — log in to see the latest offers.

A wagering requirement means you must place a certain amount in bets using your bonus funds before you can withdraw. For example, a 5x wagering requirement on a ৳100 bonus means you need to wager ৳500 in total. You can track your progress in the bonus section of your account.

Winnings from free bets and free spins cannot be withdrawn directly — they are credited as bonus balance. To withdraw your bonus balance, you must meet the applicable wagering requirements. For full details on the terms, Terms & Conditions View the page.

Join Shivaji's referral program and refer your friends. When a friend registers using your link and makes their first deposit, you earn a bonus. Find your referral link in the "Refer & Earn" section of your profile.
Betting Rules

Shivaji offers betting on 30+ sports including cricket, football, tennis, basketball, hockey, badminton, and kabaddi. Major tournaments like IPL, BPL, the World Cup, and Champions League come with a wide range of markets. Sports Events See all on the page.

Live betting, or in-play betting, lets you place bets while a match is in progress. Odds update in real time based on how the game unfolds. Shivaji's live betting interface includes real-time scores, stats, and a visual tracker.

Yes, if a match is cancelled or postponed, the full stake is refunded to your balance. For parlay bets, the cancelled match is removed and the remaining selections are recalculated using their original odds.

Yes, cash out is available on selected matches. You can take out a partial or full win before the match ends. The cash out amount depends on the current value of your bet and is Bet Will be shown on the slip.
Security & Privacy

Yes, Shivaji uses 256-bit SSL encryption to keep all your personal and financial information secure. Your data is never sold to third parties. To learn more, Privacy Policy Read.

Go to your profile settings and enable 2FA from the "Security" section. Every time you log in, a one-time OTP will be sent to your mobile. Keeping 2FA on ensures your account is fully protected against unauthorised access.

If you notice any unusual transactions or unrecognised logins on your account, change your password immediately and support@shivaji.ws. Our security team will investigate promptly and secure your account.
App & Platform

The Shivaji mobile app is available on both Android and iOS. Platform Go to the page and click the download link for your device. On Android, download and install the APK file; on iOS, it's available via the App Store.

Yes, Shivaji's website is fully mobile-responsive. You can enjoy the full experience on any browser — Chrome, Safari, or Firefox. All games, betting, and payment features are available without a separate app.

Yes, Shivaji's Live Casino games are mobile-optimized. For the best experience, a stable internet connection is recommended. On 4G or Wi-Fi, you can enjoy live dealer games with zero lag.

Shivaji offers 1000+ games including slots, Live Casino, table games, virtual sports, and crash games — all from the world's top game providers in one place. Jackpot You have the chance to win big prizes in our games.

Quick Links

Contact Support

Can't find what you're looking for? Ask us directly.

Live Chat
Active 24/7
Email
support@shivaji.ws

For gaming entertainment. Responsible Gaming Please gamble responsibly. Not applicable to those under 18.

Shivaji FAQ: The Most Common Questions from Bangladesh Players

Shivaji is one of Bangladesh's most popular online gaming and betting platforms, with thousands of users joining every day for betting, casino games, and sports events. Getting started can feel a bit overwhelming for new users — and that's exactly what the Shivaji FAQ section is here to help with.

This FAQ page covers everything from opening an account to payments, bonuses, betting strategy, security, and how to use the platform — all explained in plain English. If you're new to Shivaji, we recommend reading through the full FAQ once — it'll save you a lot of time and hassle.

Why should you read the Shivaji FAQ?

Many users run into small but confusing issues — like not understanding bonus terms, delayed withdrawals, or not knowing why a bet was cancelled. The Shivaji FAQ addresses all these common problems upfront, so you don't have to contact support.

  • Get a clear understanding of registration and KYC verification.
  • Find out which payment method offers the fastest deposits and withdrawals.
  • Understand wagering requirements and make the most of your bonuses.
  • Get tips on keeping your account secure.
  • Find quick fixes for any technical issues you run into.

Why is Shivaji trusted?

Shivaji is a licensed platform where protecting player funds is the top priority. With transparent payment processes, fair odds, and a responsible gaming policy, it has earned the trust of millions of users across Bangladesh. Every bet outcome is verifiable and free from manipulation.

Need More Help?

If you can't find the answer you're looking for in the FAQ, don't worry. Shivaji's 24/7 live chat support team is always here to help. Chat in Bengali and get fast answers. You can also reach us by email — responses typically arrive within 2 hours.

Get Started Now

Don't wait — join Shivaji today

Got all your answers? Register now and claim your welcome bonus.

Register for free Log In
Free Registration Instant Bonus 24/7 Support
বাংলা