shivaji | Privacy Policy and How We Keep Your Data Safe

This Privacy Policy ("Policy") of the Shivaji platform (shivaji.ws) applies to all services operated. By creating an account or using our services on Shivaji, you agree to this Privacy Policy. We handle your personal information with the utmost respect and responsibility.

            In a nutshell: Your data is never sold, misused, or shared with any third party without your consent. Shivaji's Privacy Policy is fully transparent.
          

1. Data We Collect

Shivaji collects two types of information — what you provide voluntarily and what is gathered automatically.

Information You Provide Directly

Identity Information: Full name, date of birth, gender
Contact Details: Mobile number, email address, current residential address
KYC Documents: Copy of national ID card, passport, or driving licence
Payment Details: Mobile banking number (bKash, Nagad, Rocket)
Transaction History: Deposit, Withdrawal & Betting Records

Automatically Collected Information

Device Information: IP address, browser type, operating system
Usage Data: Page visits, session duration, click patterns
Location: Approximate geographic location (IP-based)
Cookie Data: Session Data & Preference Storage

Data Type	Purpose of Collection	Mandatory?
Name & Date of Birth	Identity Verification & Age Confirmation	Yes
Mobile Number	OTP & Communications	Yes
KYC Documents	Regulatory Compliance	Yes on Withdrawal
Payment Information	Processing Transactions	Yes
Usage Data	Service Improvement	No

2. How We Use Your Information

Shivaji uses your data only for specific, legitimate purposes. We never use your information for anything unrelated to your account or our services.

Account Management: To complete registration, login, and the KYC process.
Transaction Processing: To process deposits and withdrawals securely.
Customer Support: To respond to your complaints and inquiries.
Security: To detect and prevent fraud and unlawful activity.
Notification: To send important updates, promotional offers, and alerts.
Legal Obligations: To comply with regulatory authority guidelines.
Service Improvement: To analyze and improve the user experience.

            Marketing Communications: If you no longer wish to receive promotional messages, you can opt out at any time through our support team. However, transactional messages cannot be disabled as they are essential to your account security.
          

3. Data Retention & Timeframes

Shivaji only retains your data for as long as necessary. After account closure, certain information may be kept for a defined period to meet legal obligations.

Data Type	Retention Period	Reason
Account Information	5 years after account closure	Legal Obligations
Transaction Records	7 years	Financial Regulatory Guidelines
KYC Documents	5 years	Identity Verification Consent
Cookie Data	30–365 days	User Preferences
Support Conversations	2 Years	Service Quality Improvement

Data Deletion Request: Data not subject to legal retention requirements will be deleted upon your request. Once deleted, it cannot be recovered.

4. Sharing Data with Third Parties

Shivaji never sells your personal data. However, in certain limited circumstances, information may be shared with trusted parties:

Payment Processors: Minimal data is shared with mobile banking providers solely to process transactions.
KYC Verification Providers: With licensed verification services to confirm your identity.
Law Enforcement Agencies: Upon receipt of a court order or lawful government directive.
Security Partners: To detect fraud and money laundering.

            Contractual Safeguards: All third parties with whom data is shared are bound by strict data protection agreements with Shivaji. They are not permitted to use your information for their own purposes.
          

5. Cookie Policy

Shivaji's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device.

Cookies We Use

Essential Cookies: Login sessions and security tokens — the site cannot function without these.
Functional Cookies: To remember your language preferences, theme, and settings.
Analytics Cookies: To understand which pages are visited most — anonymised data only.
Marketing Cookies: To show you relevant offers (you can opt out at any time).

Cookie Controls

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working.

Please note: A cookie consent banner will appear the first time you visit the site. If you decline, only essential cookies will remain active.

6. Security Measures

Shivaji uses industry-standard security technology to protect your privacy. Our security infrastructure operates on multiple layers:

SSL/TLS Encryption: Every data transfer is protected with 256-bit encryption.
Two-Factor Authentication (2FA): OTP is required at login.
Firewall & DDoS Protection: Advanced measures to defend against external threats.
Encrypted Database: Stored data is kept in an encrypted state.
Regular Audits: Third-party security experts conduct regular system audits.
Access Control: Only authorised personnel can access specific data.

            In the Event of a Security Breach: In the event of a data security breach, Shivaji will notify affected users within 72 hours and take prompt corrective action.
          

7. Your Rights

Under Shivaji's privacy policy, you have full rights over your personal data. Contact our support team to exercise any of the rights listed below:

1

Right to Access

You can request a copy of all information we hold about you.

2

Right to Rectification

You can request corrections to any information that is inaccurate or incomplete.

3

Right to Erasure

You may request permanent deletion of your data, unless we are legally required to retain it.

4

Right to Restrict Processing

You can restrict how your data is used for specific purposes.

5

Right to Portability

You can download your data in a readable format.

6

Right to Object

You can object to your data being used for marketing or profiling purposes.

8. Children's Privacy

The Shivaji platform is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

Date of birth is verified at the time of registration.
Age verification is completed as part of the KYC process.
If any minor's data is collected inadvertently, it will be deleted immediately.
If parents have any concerns, they can contact us directly at support@shivaji.wsto reach us.

For Parents: If your child has attempted to use Shivaji, please contact us immediately. We will act promptly.

9. Changes to the Privacy Policy

Shivaji may update this Privacy Policy when necessary. For significant changes:

A notification will be sent to your registered mobile number or email address.
The "Last Updated" date at the top of the page will reflect the change.
30 days' notice will be given for major changes.
Continued use of the platform after any changes will be considered acceptance of the updated policy.

10. Contact & Complaints

If you have any questions, complaints, or wish to exercise your rights regarding this Privacy Policy, please contact us:

Email: support@shivaji.ws
Live Chat: Click the chat button at the bottom right of the platform
Time: 24 hours a day, 7 days a week

We process all privacy-related requests within 30 business days. Urgent security matters are typically addressed within 24 hours.

Effective Date: This privacy policy is effective from January 2026.

Shivaji Privacy Policy – Your Information Is Safe With Us

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